We come to your vehicle, on Obere Marktstraße or in the commercial area near the A3 highway.
* For accidents that were not your fault
Maximilian FrommEngineer (B.Sc. in Mechatronics)Member of the Association of German Engineers (VDI)
There are five steps between your first call and the settlement. You handle only the first one yourself.
Maximilian Fromm
Independent vehicle expert for damage and valuation, engineer (B.Sc. in Mechatronics)
Describe your case in five sentences or send three photos of the damage. I will tell you whether a report is worthwhile and what we need.
We do not take the side of any insurer. As an independent office, we work only in your interest as the person whose car was damaged.
Four places are possible for the inspection: at home, at the repair shop, at the towing service, or directly at the accident scene. This also applies in Neumarkt in der Oberpfalz and the surrounding area. You do not need to move your car.
Tell us by phone how the accident happened. A few minutes are enough. Then we tell you right away whether a report is worthwhile for the damage and which documents you need. This also applies if very small damage hardly justifies its own appointment. For accidents that were not your fault, you pay nothing in advance, because the other party's liability insurance usually pays the costs in full.
Six checkpoints
Six steps define how far the check goes. We do not check what the damage does not show. Neumarkt has the longest drive in our area, so the findings must be complete at the inspection appointment. The person who determines the damage does not do the repair. This separation keeps our findings neutral, because we have no interest in the repair order.
Four services
By phone, we first clarify which of the four services fits.
Right after the accident: The report lists the repair costs, the replacement value (Wiederbeschaffungswert), the residual value (Restwert), the diminished value (merkantile Wertminderung) and the downtime. It also shows the extent of the damage and the right repair method. We document this for cars, motorcycles, vans, trucks and trailers. View the service.
Small damage: The comparison below shows when a report is a better choice than a repair estimate (Kostenvoranschlag). For clearly simple damage, an estimate is often enough. View the comparison.
Secure the value: Independent of an accident, we determine the market value, the replacement value and the condition grade (Zustandsnote) for Oldtimer (classic car, 30+ years), Youngtimer (modern classic, 15 to 30 years) and vehicles with a special value. View the service.
After a reduction (Kürzung): We show where a reduction is not justified if the reduced figures do not match the actual damage. For this, we go through the calculation and values completely. View the service.
Here are two real cases. Each damage item is listed separately, in exactly the amount shown in the report.
On site
Neumarkt consists of the core city and about 45 outlying districts. They include the villages Pölling, Woffenbach and Holzheim.
43,637 residents as of January 1, 2025, of which 41,880 have their main residence there. Neumarkt is a Große Kreisstadt (large district town) and the seat of the district of the same name in the Oberpfalz (Upper Palatinate).
Sources: Bayerisches Landesamt für Statistik (Bavarian State Office for Statistics), Statistik kommunal 2025 Große Kreisstadt Neumarkt i.d.OPf. Landratsamt Neumarkt i.d.OPf., vehicle registration office. Die Autobahn GmbH des Bundes, interchange names A3. Driving distance from our own route measurement, as of September 2026.
A noticeable share of the damage we inspect here does not happen in the city itself. It happens on the highway or at the two interchanges. Examples are rear-end collisions in dense commuter traffic, lane-change damage when merging, and damage from stones thrown up on the road. There is also heavy truck traffic from the commercial areas along the highway. So vans and smaller trucks make up a higher share of the vehicles we inspect. In the historic old town, the damage is the usual parking damage in tight spaces, as in many other district towns.
A quick way
Send us photos of the damage and of the license plate on WhatsApp. This also works if, after a parking bump or a small scrape, you are not sure whether a report is worthwhile. Then we tell you how the case looks to us and what your next step is.
The assessment does not obligate you to anything, even if no report follows in the end.
For small, clear damage, such as a parking bump on Obere Marktstraße, a repair estimate is usually enough. Courts set this limit differently, usually between €750 and €1,000 of damage. More important than the sum is whether the damage is clearly simple.
If the other driver caused the accident, their liability insurance usually pays the full costs. This applies no matter how far Neumarkt is from our office. For very small damage, a report is often not worthwhile. We discuss exactly this with you by phone beforehand.
Usually four to six weeks pass until the insurer has reviewed the claim and paid. If the claim settlement (Regulierung) takes much longer or the insurer makes a reduction, this is a legal question. Please bring it to a lawyer.
It is 55 kilometers and about 39 minutes from our office via the A3. This makes Neumarkt the farthest point in our whole area. For medium or larger damage, this drive is usually worthwhile. For very small damage, we talk about it by phone first.
We usually set the appointment in Neumarkt within 24 hours. On site, the inspection of typical damage takes 30 to 45 minutes. The finished report is usually ready one day later.
There is no fixed deadline. What matters is that the inspection happens before the repair starts.
We advise against it. Important: Without an inspection before the repair, you usually lack proof of the damage later. So call us before the repair starts, and we set a binding appointment.
To start, the vehicle registration certificate (Fahrzeugschein) and your contact details are enough. If you already have a case number from the police or your insurer, bring it too. If the accident scene is directly on the A3, call us first. We agree on the meeting point with you.
No direct role. The report goes only to the insurer and the repair shop. It is not submitted to the registration office. You only go to the registration office on Nürnberger Straße if you want to deregister a vehicle after a total loss or register a replacement vehicle.
For accidents that were not your fault, you choose the vehicle expert yourself. The repair shop and the other party's insurer often suggest someone. This is only a suggestion, not a requirement.
Yes. This includes rear-end collisions and damage at the two interchanges Neumarkt and Neumarkt-Ost. If the accident scene is on the highway itself, call us first. We agree on the meeting point by phone.
Yes. Vans and smaller commercial vehicles from the commercial areas near the interchanges are among the vehicles we inspect regularly in Neumarkt.
The assessment takes a few minutes, whether you call or message us on WhatsApp. Tell us about your case. Then we share our view and offer you an appointment, usually within 24 hours. The request does not obligate you to anything, even if we advise against a report in the end.
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