BMW 1 Series with side accident damage, photographed for a damage report
From one of our reportsBMW 1 Series with side accident damage€5,100Wiederbeschaffungsaufwand + 490 € Nutzungsausfall
5.0 60+ reviews on Google
From your vehicle to payout

Your vehicle: from the first call to claim settlement

Your vehicle goes through five steps until settlement. You only need to act in the first step.

  1. 1 Choose an expert.After an accident that was not your fault, you choose who inspects the damage. The repair shop, the insurer or the fleet manager may suggest a name. This is not binding.
  2. 2 Inspect the vehicle on site.We usually inspect your vehicle on the same day or the next day, because our office is only a few minutes from Herzogenaurach. For typical damage, the on-site inspection takes 30 to 45 minutes.
  3. 3 Receive the report.The report is usually ready the day after the inspection. If it needs more time, we tell you beforehand.
  4. 4 Receive the documents.The report goes to everyone involved. For technical questions, we remain your contact.
  5. 5 Repair or cost reimbursement.We explain the repair and the fictitious settlement (fiktive Abrechnung), where you are paid the calculated amount instead of repairing the car. See the possible settlement options. You or your fleet manager decide.
After an accident that was not your fault, the other party's insurer pays directly We inspect the vehicle and you do not pay in advance. The other party's liability insurance usually pays the full cost of the report. This does not apply to a claim under your own vehicle insurance (Kaskoschaden). That means damage covered by your own comprehensive coverage (Teilkasko) or collision and comprehensive coverage (Vollkasko). It also does not apply to damage you caused yourself or to a valuation report (Wertgutachten). In these cases, we bill you directly and tell you the price beforehand.
Maximilian Fromm, independent vehicle expert at CleverCrash

Maximilian Fromm

Independent vehicle expert for damage and valuation, engineer (B.Sc. in Mechatronics)

Get your free initial assessment

Describe your case in five sentences or send three photos of the damage. I will tell you whether a report is worthwhile and what we need.

24 hoursWe usually look at the vehicle within 24 hours
30 to 45 minutesFor typical damage, the inspection on site takes this long
5.0Google rating, based on more than 60 reviews from satisfied customers

Scope of the inspection

Six steps define the scope of the inspection.

The person who determines the damage does not carry out the repair. This separation means we have no interest in getting the repair job. Six steps define the scope. Anything the specific damage does not call for is left out.

  • How the accident happened must be consistent.Impact height, contact marks and the direction of deformation must match the described accident. The final position of the vehicles often gives the key clue, especially in parking lot accidents on factory grounds.
  • Separate old damage (Altschaden) from prior damage (Vorschaden).Company and leased vehicles with several drivers especially need this separation. Learn more on our page about the HIS entry (HIS-Eintrag).
  • Underbody and structural parts.Even a small sheet metal dent can sometimes reach the frame rail or the axle mount. If we suspect this, the vehicle goes on the vehicle lift in our nearby hall in Frauenaurach.
  • Paint thickness measurement.If the paint layer differs from the factory thickness, it shows earlier work in that spot. The condition check of returned lease vehicles often looks at this point very closely.
  • Calibration of driver assistance systems.Radar, camera and sensors often sit in the area of the impact. With newer company cars that have a lot of equipment, this is often an issue.
  • Manufacturer specifications as the basis of the repair cost calculation.Labor time units (Arbeitswerte), paint levels and parts prices come from the manufacturer's system. We do not guess. Call us and we tell you if a report makes sense in your case.
From our report practice

Small damage, noticeable amount

Two real vehicles stand here as examples. Each damage item is listed separately, as the report states it.

Loss-of-use compensation Without your own vehicle, loss-of-use compensation or a rental car usually covers the downtime. The downtime in the report records how long this applies. In these two cases, the amount is between €490 and €1,106.

On site

We come to you anywhere in Herzogenaurach

Herzogenaurach has a main town and 13 districts. We come to where your vehicle is.

Schematic map for the independent vehicle expert in Herzogenaurach with Innenstadt, Niederndorf, Haundorf, Höfen, Steinbach, Hammerbach, Frauenaurach, Aurachtal, Tuchenbach and Obermichelbach Schematic map with Herzogenaurach in the center. The directions and the order of distances of the places match their geographic coordinates. The distances are shortened for the display. Shown are Niederndorf, Hammerbach, Haundorf, Aurachtal, Tuchenbach, Obermichelbach and Frauenaurach. North is at the top. Herzogenaurach Niederndorf Frauenaurach Haundorf Obermichelbach Aurachtal Hammerbach Tuchenbach
  • Town center around the MarktplatzClose to the factories, with a lot of parking traffic during the day.
  • NiederndorfLargest district.
  • Haundorf, Höfen and SteinbachVillage districts in the south and west.
  • Industrial areas near the A3Factory grounds and logistics areas.

Herzogenaurach in numbers

Three international employers

26,142 residents as of July 2025. It is the largest town in the district of Erlangen-Höchstadt. At the end of 2023, there were 24,674.

  • Largest town in the district26,142 residents as of July 2025. It is the largest town in the district of Erlangen-Höchstadt. At the end of 2023, there were 24,674.
  • Shared license plate codeHerzogenaurach belongs to the district of Erlangen-Höchstadt and uses its shared license plate code. ERH
  • Directly on the A3About 4.5 kilometers to the town center. A3 exit 82 Frauenaurach/Herzogenaurach
  • Shortest trip in our areaAbout 10 to 15 kilometers from our office in Erlangen. Depending on the district, it is between 9.8 kilometers in a straight line and about 15 kilometers by road.
  • Three large employersThree international employers are based here. adidas and Puma make sporting goods. The Schaeffler Group is the largest employer in town. It has several thousand employees at the site.

Sources: City of Herzogenaurach, resident numbers as of January 7, 2026, and Facts and Figures. Die Autobahn GmbH des Bundes (federal highway company), name of the A3 exit. Business reports on the local companies, with employee numbers cited as of 2020. Driving distances from our own route measurement, as of September 2026.

Typical for Herzogenaurach

Compared with our other areas, Herzogenaurach has an unusually high share of company and leased vehicle damage

With adidas, Puma and Schaeffler, three large employers are based here. They have their own fleets and many vehicles used for work. This shows in the damage patterns. There is parking lot damage on factory grounds with no identifiable other driver. There is maneuvering damage in parking garages. There are questions about the condition check when a leased vehicle has a scratch or a dent before its return. There is also heavy commuter traffic at rush hour around exit 82, with rear-end accidents in stop-and-go traffic.

Quick contact on WhatsApp

Get a first assessment on WhatsApp

After a minor bump while parked or a small scrape, it is often unclear if a report is worth it. Photos of the damage and of the license plate reach us most easily on WhatsApp. Then we assess your case and name the next step.

Your free initial assessment does not obligate you to anything, even if no report follows.

Damage photo, as customers send it to us on WhatsApp

Repair estimate or report: what your damage needs

Minor, clearly limited damage usually needs only a repair estimate. Courts see the exact limit differently. It is usually somewhere between €750 and €1,000. A leased vehicle adds one more point: whether the documentation also works for the later return.

Repair estimate

Suitable for small damage
  • Parts pricesThe needed parts are listed with their costs.
  • Labor costs and labor time units of the repair shop
  • Repair costs as an estimate
  • Only brief photosThis is usually not enough for a lease return.
  • Neither diminished value nor downtime

Vehicle report

Worthwhile from medium damage
  • Complete photo documentationCan also be used as proof for fleet management or the lessor.
  • Market-based Diminished valueClearly calculated
  • Residual value and replacement valueFor a Total loss , half of the calculation is missing without both values
  • Loss-of-use compensation or replacement vehicle based on the downtime
  • Earlier damage separated from the current event
Questions answered in advance

What customers want to know first

Costs

Who usually pays for a report after an accident in Herzogenaurach?

For accidents that were not your fault, we bill the other party's insurer directly, so you get no invoice from us. This also applies to company and leased vehicles. Very minor damage often does not justify a report. We discuss this in advance by phone.

When does the insurer pay out the money?

The other party's insurer usually needs four to six weeks to check and pay. For a leased vehicle, it also depends on how fast fleet management passes on the documents. If the claim settlement (Regulierung) takes noticeably long, please ask your lawyer.

Process

Do you also come to districts like Niederndorf or Haundorf?

We visit your vehicle where it is, in the town center and in all 13 districts.

How fast can I get an inspection appointment?

In Herzogenaurach, we can often inspect the vehicle on the same day, because the distance is usually short. Otherwise, we can inspect it on the next working day. On site, the inspection of typical damage takes between 30 and 45 minutes.

Can I have the car repaired before the report?

Important: Repair the vehicle only after the inspection, even if the lease return date is close. Once damage is repaired, its extent can no longer be proven for the condition check. Call us before the repair starts. We also set the inspection appointment with you at short notice.

Which documents do you need from me for the appointment?

For the appointment, the vehicle registration certificate (Fahrzeugschein) and your contact details are enough. If you have a case number from the insurer or the police, tell us. For a company vehicle, also give us the contact details of fleet management.

Your rights

What role does the vehicle registration office play for my report?

None directly. The vehicle registration office does not get the report. It goes only to the insurer and to the repair shop or fleet management.

Do I have to use the insurer's expert?

After an accident that was not your fault, you choose the expert yourself. A name from a repair shop or from the other party's insurer is only a suggestion, not a requirement. Company fleet policies often say who to contact. Even then, you usually still decide freely after an accident that was not your fault.

Report

Do you also inspect company cars and leased vehicles?

Yes. Company and leased vehicles are regular cases, especially in Herzogenaurach with its large employers. We document the damage in a form that fleet management can use without extra work. It can also serve as proof for a future lease return.

What does the inspection mean for returning a leased vehicle?

Before the repair, we document the vehicle with photos, measurements and a calculation that you can follow. This shows the condition of the vehicle at the time of the event. Later, it is easier to judge whether damage counts as accident damage or as normal signs of use.

Do you also document parking damage on factory grounds if the other driver is unknown?

Yes, we see such cases often in Herzogenaurach. We document the damage and the circumstances, even if no other party can be found.

Direct line to the expert

Did your vehicle have an accident in Herzogenaurach? Call us.

By phone or WhatsApp, you tell us briefly what happened. Afterwards, we tell you how we assess the case and when we can come to Herzogenaurach. This free initial assessment takes a few minutes. It does not obligate you to anything, even if a report makes no sense in our view.

Maximilian Fromm
Maximilian FrommIndependent vehicle expert for damage and valuation, engineer (B.Sc. in Mechatronics)
Any more questions?
Call us or message us on WhatsApp. We will answer your question directly.

Get free initial help:

Kfz Gutachter Maximilian Fromm
Maximilian Fromm