Maximilian Fromm, independent vehicle expert at CleverCrash, in front of the service vehicle
Maximilian FrommIndependent vehicle expert, CleverCrash Erlangen

Key points at a glance

  • You choose the expert yourselfAfter an accident that was not your fault, you choose the expert. A suggestion from the other party's insurer is an offer and not a requirement.
  • The title says littleThe job title independent vehicle expert is not protected by law in Germany. Features that you can check count more.
  • Seven features in the finished reportPhotos, calculation basis, separate value determination and separation of prior damage can be checked in the document without any prior knowledge.
  • Keep the damage assessment and the repair separateA clear separation lowers the likelihood of a conflict of interest from the start.
  • Public appointment is not necessary out of courtOut of court, a traceable calculation counts. In court proceedings, a public appointment makes sense.
Starting point

Who chooses the expert

After an accident that was not your fault, you choose the expert. The other party's insurer does not. If the other party calls and suggests its own expert, that is an offer and not a requirement.

A claim under your own vehicle insurance is different. There, your own insurer settles the claim and often hires the expert itself. The policy terms of your contract show whether you may choose.

If you are not sure which situation applies to you, clarify this before the first call with the other party. Questions about enforcing a claim belong with a traffic law lawyer. To see how a report from us is built, read the services page Accident and damage reports.

Evidence

Four qualifications and what each one means

Anyone can use the job title, so it says little on its own. In practice, four kinds of evidence exist, and their weight depends on the situation. If you can tell them apart, you ask the right question in the first call.

Independent expert

This is not an official title but a job profile. The training and experience behind it matter. They include technical training as a master vehicle mechanic (Kfz-Meister), technician or engineer. They also include experience with accident damage.

Publicly appointed and sworn in

An appointment by the Chamber of Industry and Commerce (IHK) after a separate exam on expert knowledge. It matters in court and in disputed cases. For handling a liability claim (Haftpflichtschaden) outside court, it is not needed. There, a clear repair cost calculation is what matters.

Association examination

Some professional associations check their members against their own catalog of training, work experience and spot checks of issued reports. A voluntary extra feature, not an official title.

Personal certification

Under DIN EN ISO/IEC 17024, an accredited body checks expertise and practice in a structured procedure. It issues a certificate that must be renewed regularly. This is also voluntary.

You can have more than one of the fourAn office can hold several qualifications at once. It can also skip one on purpose because its work does not need it. What matters is that the office can answer your question.
Checkable

Seven features you can check yourself in the finished report

A report must be technically correct, and it must also be clear to third parties. You can check the following seven points in the document without prior knowledge.

  • PhotosThere are enough sharp photos from several angles. Each damaged area has an overview photo and a detail photo. The license plate and mileage are visible.
  • Calculation basisThe calculation system is named. Parts and labor are listed one by one. No total amount comes without an explanation.
  • Value calculationReplacement value (Wiederbeschaffungswert) and residual value (Restwert) are shown separately and explained. Replacement value is the price for a comparable car. Residual value is the price you can get for the damaged car. The report does not give just one final number.
  • Separating new damage from earlier damageExisting old damage (Altschaden) is named. It is kept apart from the damage from this accident.
  • Clear itemsEvery item can be traced to a visible cause. There are no bundled items without an explanation.
  • Inspection detailsDate, place and scope are in the document. The expert did not only look at photos that you sent.
  • Separation of assessment and repairThe report records the damage. It does not require a specific repair shop. It does not bill the repair.

The page Tasks of a vehicle expert explains what a report contains and what each item is for.

Interests

Why the separation of assessment and repair matters

Think of an expert who does no repairs. Only the person whose car was damaged hires this expert. Such an expert has no financial reason to describe the damage differently from how it is. The result only has to pass one test: the technical review.

This does not mean that every other setup gives a wrong result. It means that a clear separation lowers the chance of a conflict of interest from the start. This gives you a simple test: Does the same business also repair cars, or does the office only write reports?

Warning signs

Seven signals to look at more closely

A single signal does not prove poor work. If several signals appear together, ask the office. Decide only after that.

  • No written reportonly an oral opinion or a short note
  • Very few photosthe finished document shows the damage from only one side or not at all
  • Assessment and repair order in one stepboth are agreed at the same place and at the same time
  • No details about the inspectionnowhere does it say when and where the car was inspected
  • Visible earlier damage is missing from the reportold damage that you can see on the car is not in the report
  • Calculation system not namedthe numbers are there, but their source is not
  • Only an oral price agreementthere is no written overview of what the inspection costs and who pays for it
For your accident damage, you can contact us directly for an independent vehicle expertCall us at 09131 91 66 143 or report the damage online. The initial assessment is free.
The appointment

What the inspection shows about how the expert works

Check three things at the appointment. They show how the expert works, before any document exists.

1

Duration

A normal damage inspection takes 30 to 45 minutes. If the expert stays only five minutes, that is too short for a careful check.

2

Scope

Make sure that the expert takes photos from several angles, checks for earlier damage and, where needed, measures the car.

3

Questions

Notice whether the expert asks how the accident happened, about earlier repairs and about the vehicle history. The expert needs this information for the calculation.

Region

What a nearby expert offers in practice

Having an expert nearby is not only about convenience. For the residual value, an office that works in the local market knows the prices for comparable cars in the region. This affects how residual value offers (Restwertangebote) are judged.

A follow-up inspection also saves time when distances are short, for example when more damage appears during the repair. An office with a fixed service area can return to the car faster. An office with a long way to travel needs more time. You can see which places we cover on the page Service areas.

Application

These features apply to every office, including ours

You can check all of these points at any vehicle expert in the region. They are: the qualification, the seven features in the report, the separation of assessment and repair, the steps of the inspection and having an expert nearby in the region.

The same applies to us. Maximilian Fromm is an engineer (B.Sc. in Mechatronics) and an independent vehicle expert for damage and valuation. He is not publicly appointed and sworn in. For handling a liability claim outside court, this is not needed. There, a clear repair cost calculation is what matters. If a court case is possible, a public appointment makes sense. A traffic law lawyer can advise you on this.

Anyone who knows the seven features can check them on any report in their hands, including one from us.

Frequently asked questions about choosing an expert

Report

Is the job title vehicle expert protected?

No. In Germany the job title is not protected by law. In principle, anyone can use it, no matter their training. The qualification behind the title says more, for example technical training. A clear report also says more: it has photos, a named calculation basis and a separate value calculation.

Does a vehicle expert have to be publicly appointed and sworn in?

Not for handling a liability claim. A public appointment by the Chamber of Industry and Commerce matters mainly for court reports and disputed cases. Outside court, a complete and clear calculation matters more than this title.

What does personal certification under DIN EN ISO/IEC 17024 mean?

An accredited certification body checks experts for expertise and practice in a structured procedure. It issues a personal certificate that must be renewed regularly. This proof is voluntary. It is common in the industry, but it is not an official title.

How do I recognize an incomplete report?

Look for these signs. Photos are missing or there are too few. There is only one final number without a separate value calculation. The calculation system is not named. Visible earlier damage is not mentioned. The date and place of the inspection are missing. You can check each of these points in the document itself, without expert knowledge.

Why should the expert not also do the repair?

Someone who determines the damage and also bills the repair has a possible financial conflict of interest. An office that only evaluates and is hired only by the person whose car was damaged has no such reason. This does not rule out good work in other setups. It only lowers the chance of a conflict.

Your rights

Who chooses the expert after an accident that was not my fault?

You do, as the person whose car was damaged. A suggestion from the other party's insurer is an offer and not a requirement. Questions about enforcing your choice of expert belong with a traffic law lawyer. We provide the technical side.

May I choose the expert myself in a claim under my own vehicle insurance?

In a claim under your own vehicle insurance, your own insurer settles the claim and often hires the expert itself. The policy terms of your contract show whether you may choose. A look at your policy or a question to the insurer gives you clarity.

What should I do if the other party's insurer sends its own expert?

The suggestion is an offer and not a requirement. You can accept it or hire your own expert. Are you unsure what each choice means in your case? Then ask a traffic law lawyer before you agree.

Process

How long does a careful inspection take?

A normal damage inspection takes 30 to 45 minutes. During this time, the expert takes photos from several angles and checks the car for earlier damage. If needed, the expert also measures the car. If a vehicle lift or a calibration check is added, it takes longer.

Why does it matter that the expert is nearby?

An office that works in the local market knows the prices for comparable cars in the region. This affects how residual value offers are judged. If a follow-up inspection becomes necessary, for example during the repair, short distances also save time.

Contact

Damage to your vehicle? We will take a look.

Erlangen, Nuremberg, Fürth and the Nuremberg Metropolitan Region. We usually inspect your vehicle on the same business day or the next one.

CleverCrash is an independent vehicle expert office, not a law firm. This page gives current technical information and does not replace advice for your individual case. For legal questions, please contact a traffic law firm.

Maximilian Fromm, independent vehicle expert at CleverCrash

Maximilian Fromm

Independent vehicle expert, B.Sc. in Mechatronics

Maximilian Fromm is an independent vehicle expert and the founder of CleverCrash in Erlangen. He studied mechatronics. Since August 2025, he has written damage reports (Unfallgutachten) for private customers, repair shops and lawyers in the Nuremberg Metropolitan Region. He supports his customers until the insurer pays out.